Analytics
Deep-dive performance and utilization analytics
Last Updated: 22 Jul 2026, 10:24 AM IST
Self-Service Passengers
9,491
+6.9%
Pax / Agent Ratio
4.2 : 1
+0.3
Needed Assistance
3,214
-2.1%
No Assistance
8,742
+9.6%
Avg Passenger Time
1m 42s
-6.5%
Avg Agent Time
48s
+1.4%
Success Rate
87.6%
+3.2%
Kiosk Utilization
74%
+4%
Passenger Throughput
Hourly volume and assisted split
Today (00:00 – 10:24 AM IST)
Outcome Distribution
Last 24 Hours
Trend Comparison
Self-service vs assisted processing time
Last 14 Days
Peak Hour Analysis
Queue depth by hour
Today (00:00 – 10:24 AM IST)
Failure Reasons
Breakdown by cause
Last 7 Days
Kiosk Utilization Heatmap
Utilization % per kiosk per hour
Last 24 Hours
0
3
6
9
12
15
18
21
SBD-01
SBD-02
SBD-03
SBD-04
SBD-05
SBD-06
SBD-07
SBD-08
Agent Utilization
Shift-weighted efficiency
Today · All Shifts
Morning Shift82%
Afternoon Shift91%
Evening Shift76%
Night Shift54%
Passenger vs Agent Ratio
Rolling 7-day view
Last 7 Days