Agent Performance
Assistance metrics across airline agents
Last Updated: 22 Jul 2026, 10:24 AM IST
Active agents
18
Total assists today
512
Avg assistance time
48s
Team success rate
93.4%
| Agent | Assisted | Avg Time | Success | Status | Shift | Actions |
|---|---|---|---|---|---|---|
PS Priya Sharma ID · AG-1000 | 84 | 42s | 96% | On Duty | 06:00 – 14:00 | |
AR Arjun Reddy ID · AG-1001 | 76 | 51s | 92% | On Duty | 06:00 – 14:00 | |
MI Meera Iyer ID · AG-1002 | 68 | 48s | 94% | Break | 06:00 – 14:00 | |
VS Vikram Singh ID · AG-1003 | 91 | 39s | 97% | On Duty | 14:00 – 22:00 | |
SK Sneha Kapoor ID · AG-1004 | 72 | 46s | 93% | On Duty | 14:00 – 22:00 | |
RN Rahul Nair ID · AG-1005 | 58 | 54s | 89% | Off Duty | 22:00 – 06:00 | |
AV Anjali Verma ID · AG-1006 | 63 | 50s | 91% | On Duty | 14:00 – 22:00 |